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Humidifiers

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Technical Service

Where do I go to service or repair my machines and masks?
What does the error code showed on my device mean?
Tech Service Test
Can I get my AirMini repairs after the 2 years warranty period?
test
The following message is displayed on the device: “Date and time cannot be set in the past"
The following message is displayed on the device: “High leak detected, connect your tubing”
The following message is displayed on the device: "High leak is detected, Connect your water tub or side cover"
The following message is displayed on the device: "Read-only SD card, remove, unlock and re-insert Your card"
The following message is displayed on the device: "SD card error, remove your card and press Start to begin therapy"
The following message is displayed on the device: "System fault, refer to user guide, Error 003 Description: Mask over pressure (severe)"
The following message is displayed on the device: "System fault, refer to user guide, Error 001 Description: Motor has stalled (hardware)"
The following message is displayed on the device: "System fault, refer to user guide, Error 002 Description: Mask over pressure (mild)"
The following message is displayed on the device: "System fault, refer to user guide, Error 004 Description: Main PCB over temperature"
The following message is displayed on the device: "System fault, refer to user guide, Error 005 Description: Motor supply over-voltage"
The following message is displayed on the device: "System fault, refer to user guide, Error 006 Description: Motor stall (software)"
The following message is displayed on the device: "System fault, refer to user guide, Error 007 Description: Motor hardware out of bounds"
The following message is displayed on the device: "System fault, refer to user guide, Error 008 Description: Motor sticky"
The following message is displayed on the device: "System fault, refer to user guide, Error 009 Description: Motor H bridge failure"
The following message is displayed on the device: "System fault, refer to user guide, Error 010 Description: Flow sensor stuck low"
The following message is displayed on the device: "System fault, refer to user guide, Error 011 Description: Flow sensor stuck high"
The following message is displayed on the device: "System fault, refer to user guide, Error 012 Description: No flow data"
The following message is displayed on the device: "System fault, refer to user guide, Error 019 Description: Motor ESD"
The following message is displayed on the device: "System fault, refer to user guide, Error 013 Description: Pressure sensor drift"
The following message is displayed on the device: "System fault, refer to user guide, Error 018 Description: Calibration data error"
The following message is displayed on the device: "System fault, refer to user guide, Error 020 Description: Flow sensor CRC error"
The following message is displayed on the device: "Tubing blocked, check your tubing"
My mouth is very dry and uncomfortable
The air pressure in my mask seems too high (it feels like I am getting too much air)
Air is leaking from around my mask
I’m getting droplets of water on my nose, in the mask and air tubing
The air pressure in my mask seems too low (it feels like I am not getting enough air)
No display on the device
My screen is black
My humidifier is leaking
SmartStart is enabled, but the device does not automatically start when the patient breathes into their mask
Air is leaking from around the mask
SmartStart is enabled, but the device does not automatically stop when the patient removes their mask
The following message is displayed on the device: "System fault, refer to user guide, Error 017 Description: EEPROM data error"
I have stopped therapy, but the device is still blowing air
My therapy data has not been sent to my care provider

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