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Sleep Devices
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Travel
I will be travelling with my therapy machine. Is there anything I should know?
Travel
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Masks
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Masks
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Sleep Devices
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Sleep Devices
Where to download MyAir App
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Which CPAP machines work with myAir™?
Digital Health & Data
What is my username?
Digital Health & Data
Why does it say my machine is already registered?
Digital Health & Data
How do I find the 3 digit device number to register my machine on MyAir
Digital Health & Data
The link to activate my account expired. Now what?
Digital Health & Data
How to setup MyNight
Digital Health & Data
Password not working
Digital Health & Data
I forget my password. How do I reset it?
Digital Health & Data
How does myAir calculate my score?
Digital Health & Data
What does "events per hour" mean?
Digital Health & Data
How do I manage leaks
Masks
It says my machine wasn't used last night, but I know I used it.
Digital Health & Data
My score is not available. What can I do?
Digital Health & Data
I got a new machine and updated my serial number and device number. Why don't I see data?
Digital Health & Data
What happens if I use my CPAP machine in multiple segments (ie, naps)?
Digital Health & Data
Why can't I see my data from previous sleep sessions?
Digital Health & Data
How many days of data are available in myAir?
Digital Health & Data
Can I get data that was recorded prior to registration?
Digital Health & Data
When does my machine send my data?
Digital Health & Data
Can I still use myAir when I travel?
Digital Health & Data
Can I share my sleep therapy report?
Digital Health & Data
Why haven't I received a confirmation email?
Digital Health & Data
What information is shared with social media such as Facebook and Twitter?
Digital Health & Data
Where can I download ResScan?
Diagnostics
My CPAP machine displayed an error message. What should I do?
Sleep Devices
How do you protect my privacy?
Digital Health & Data
How do I clean my air tubing?
Tubing
Why doesn't my heated tubing feel warm?
Tubing
How often should I replace my headgear?
Masks
How often should I replace my mask cushion?
Masks
How often should I change my filter?
Sleep Devices
Where do I buy masks, ResMed devices and replacements?
Masks
Can I turn off the humidifier?
Humidifiers
How do I know if my humidifier is working?
Humidifiers
Do I need to use distilled water in my humidifier?
Humidifiers
What does the flashing snowflake mean?
Humidifiers
Where can I find my pressure and other machine settings?
Sleep Devices
How do I connect my machine to the internet?
Sleep Devices
How do I change my CPAP machine settings?
Sleep Devices
How do I turn airplane mode on?
Travel
How do I enable SmartStart?
Sleep Devices
Why does my machine keep blowing air after I turn it off?
Sleep Devices
My pressure feels lower than it used to. Why?
Sleep Devices
When I get up to use the toilet, should I turn my machine off or leave it running?
Sleep Devices
Why does my mask leak in front?
Masks
I have a beard. How can I get a better mask fit?
Masks
When do I experience short periods of high mask leak?
Masks
Astral Setup Information
Respiratory Care
Stellar Guides
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Living with CPAP: 7 tips for a better experience
Sleep Devices
How soon after starting treatment will I notice an improvement?
Sleep Devices
What causes snoring?
Sleep Health & Therapy Tips
What is AHI?
Sleep Health & Therapy Tips
Good sleep habits
Sleep Health & Therapy Tips
How do I clean the AirFit™ P30i weekly?
Masks
How do I remove the vent from the ResMed AirFit™ P30i?
Masks
How do I clean the AirFit™ P30i mask daily?
Masks
How do I disassemble and assemble my AirFit P30i nasal pillows mask?
Masks
How do I disassemble the ResMed AirFit™ P30i?
Masks
How do I select the frame size for the ResMed AirFit™ P30i?
Masks
How do I fit the ResMed AirFit™ P30i?
Masks
How do I manage leaks on the ResMed AirFit™ P30i?
Masks
Is the AirFit F20 autoclavable?
Masks
Is the AirFit N20 autoclavable?
Masks
My mouth is very dry and uncomfortable after therapy
Sleep Devices
What is expiratory pressure relief (EPR™)?
Sleep Devices
How does the Ramp feature work?
Sleep Devices
Why is there a device specifically for women?
Sleep Devices
The air pressure seems too high
Sleep Devices
I have stopped therapy, but my device is still blowing air.
Sleep Devices
The air pressure seems too low
Sleep Devices
I am getting droplets of water on my nose, in the mask and air tubing
Masks
What is AutoRamp™ with sleep onset detection?
Sleep Devices
Why do the AirSense™ 10 and AirCurve™ 10 devices come with the HumidAir™ heated humidifier built-in?
Humidifiers
How do I know if my humidifier is working?
Humidifiers
What is warm-up mode?
Humidifiers
Can I use the HumidAir™ heated humidifier without a water tub?
Humidifiers
What happens if the water tub runs out of water?
Humidifiers
What does the humidifier smiley face in Sleep Report mean?
Humidifiers
What are the symptoms of sleep apnea?
Sleep Health & Therapy Tips
What is obstructive sleep apnea (OSA)?
Sleep Health & Therapy Tips
What is the most common treatment option for sleep apnea?
Sleep Health & Therapy Tips
What is insomnia and why is it happening to me?
Sleep Health & Therapy Tips
I think I have a sleep problem, where do I get help?
Sleep Health & Therapy Tips
What should I do if i think I have a sleep problem?
Sleep Health & Therapy Tips
What is sleep apnea?
Sleep Health & Therapy Tips
What are the treatment options for sleep apnea?
Sleep Health & Therapy Tips
Can I monitor my CPAP therapy to see how I'm doing?
Digital Health & Data
When should I start feeling better after beginning my CPAP therapy?
Sleep Devices
Fitting your CPAP mask for the first time
Masks
Which CPAP mask is best for side sleepers?
Masks
Does the Resmed AirFit P10 nasal pillow come with the tube or will it fit my existing tube that I have?
Masks
Which ResMed CPAP machine is best for me?
Sleep Devices
Are CPAP machines loud?
Sleep Devices
How do I fix a noisy sleep apnea machine?
Sleep Devices
How much water should my humidifier use overnight?
Humidifiers
Can I adjust my comfort settings on the AirMini machine?
Sleep Devices
Why do I need a humidifier for my CPAP therapy?
Humidifiers
Any tips on managing mask leak with the AirFit™ F30 full face mask?
Masks
Do your masks have different sizes. How do I make sure I get the right size?
Masks
Should I be cleaning my CPAP machine?
Sleep Devices
Can I reduce nasal congestion with my CPAP machine?
Masks
Do I need to send my airline a letter saying I'm going to travel with my ResMed CPAP machine?
Travel
How can using a humidifier improve the comfort of therapy?
Humidifiers
What is 'rainout'?
Humidifiers
I've heard that wrapping the hose with fabric will help with "rainout." Is this true?
Humidifiers
Why does the HumidX need to be thrown away after 30 days of opening?
Humidifiers
How often should I clean the water tub in my humidifier?
Humidifiers
Is the ResMed H5i Humidifier Chamber safe for the dishwasher?
Humidifiers
How do I start my therapy on my AirMini machine?
Sleep Devices
Can I add humidification to my AirMini machine?
Sleep Devices
When should I replace my HumidX and HumidX Plus humidifier?
Humidifiers
What's the difference between the nasal pillow mask, nasal mask or full face mask?
Masks
How noisy will my sleep apnea machine be?
Sleep Health & Therapy Tips
What are the benefits of using ResMed’s AutoSet (APAP) machines?
Sleep Devices
Can the Airsense 10 AutoSet machine be used as a fixed pressure as well as auto pressure?
Sleep Devices
I've heard that APAP modes work only for people on low to moderate pressures. Is this true?
Sleep Devices
How does AutoSet handle hypopnea events?
Sleep Devices
How fast does AutoSet evaluate and respond to changes?
Sleep Devices
How does the machine know to adjust pressure in AutoSet mode?
Sleep Devices
Is bisphenol A (BPA) used in the manufacture of ResMed machines and other equipment? Is it safe?
Sleep Devices
What is CPAP tubing?
Tubing
What types of CPAP tubes are available?
Tubing
What is "The Dashboard" on my AirMini machine?
Sleep Devices
When should I replace my AirMini machine tubing?
Sleep Devices
What size AirFit™ F30 full face mask cushion is right for me?
Masks
How do I clean my AirFit™ F30 full face mask daily?
Masks
How do I clean my AirFit F30 full face mask weekly?
Masks
How do I disassemble and assemble my AirFit™ F30 full face mask?
Masks
How do I pack up my CPAP machine for travel?
Travel
Do I need to take my machine with me if I am hospitalised while travelling?
Travel
Will my CPAP machine count towards my carry on luggage limit?
Travel
How do I contact an authorized ResMed Dealer
Contact Us
How do I select the frame size for the ResMed AirFit™ N20?
Masks
What is the price of your products?
Sleep Devices
Where do I go to service or repair my machines and masks?
Technical Service
Does AirMini™ have a humidifier?
Sleep Devices
How does ActiveAir improve breathing comfort?
Sleep Devices
How does ActiveAir technology enable a smaller CPAP?
Sleep Devices
Does AirMini have a battery?
Sleep Devices
Will I be able to use the AirMini™ as a full time machine?
Sleep Devices
What therapy mode does the AirMini™ offer?
Sleep Devices
Does the AirMini™ have a DC-DC converter available?
Sleep Devices
How many hours should I use my therapy device for each day?
Sleep Devices
Why can't I get my Air 10 model without wireless connectivity? I don't want it!
Sleep Devices
Why is there no HMX on the F20?
Masks
How do I get the AirMini™?
Sleep Devices
What accessories are available for the AirMini™?
Sleep Devices
How do I obtain a compliance report for my therapy using AirMini™?
Sleep Devices
Whats different about "For Her"?
Sleep Devices
Why cant I get the new product without Wireless at a cheaper price?
Sleep Devices
What is the battery recommendation & do we need to turn off humidification for Air Series products?
Sleep Devices
Can you clean the filter?
Sleep Devices
What is the Warranty on ClimateLineAir Tube
Tubing
Why is my data not visable in Airview
Sleep Devices
Why is my data not visible in MyAir?
Sleep Devices
How can I tell if the device is in Airplane (flight) mode.
Sleep Devices
Does the S9 power supply work on the Air devices?
Sleep Devices
What happens if the tub runs out of water?
Sleep Devices
Will the humidifier work WITHOUT the water tub?
Humidifiers
How does Airplane (Flight) Mode work?
Sleep Devices
What is the Device Number (DN)
Sleep Devices
When will Patient Data transmit to AirView?
Digital Health & Data
What does the "Faulty Device" message mean?
Sleep Devices
What does Mild to Moderate Sleep Apnea mean, this is the Indication for Use on the "For Her" Device.
Sleep Health & Therapy Tips
How does wireless work in the Air Series products?
Sleep Devices
What is "Air Solutions" and how is it different from S9?
Sleep Devices
I'm not seeing information specific to my mask in the Sleep Library.
Masks
My humidifier is not using any water. How can I tell that my humidifier is working?
Humidifiers
Can the CPAP device be recycled?
Sleep Devices
Are the Air 10 devices Latex free?
Sleep Devices
Does the Mask Fit feature work with non-ResMed masks?
Masks
What type of mild detergent does ResMed recommend using to clean my device?
Masks
Can I use tap water to fill my humidifier?
Humidifiers
I am getting a dry or blocked nose.
Sleep Devices
My therapy data has not been sent to my care provider.
Digital Health & Data
I am entering my Challenge question answers but it will not accept them. What is wrong?
Digital Health & Data
I have forgotten my password, how do I reset it?
Digital Health & Data
I do not remember the answers to my Security questions. How do I reset these?
Digital Health & Data
I can't access myAir?
Digital Health & Data
I can't register my device in myAir
Digital Health & Data
I haven't received my registration email.
Digital Health & Data
I have a new/different email address, can I update it/
Digital Health & Data
I'm not seeing past data.
Digital Health & Data
Is my data secure?
Digital Health & Data
I can't view the pdf in the sleep library?
Digital Health & Data
Results on my dashboard are different than on the device
Digital Health & Data
Where can I get myAir?
Digital Health & Data
How does CSR detection work, how do you measure it.
Digital Health & Data
The "No wireless connection" icon is displayed on the device.
Sleep Devices
What is ResMeds recommended practice for cleaning or sterilizing the device between patients?
Sleep Devices
Can you use an extension cord or a surge protector with the device?
Sleep Devices
Where can I find the Serial Number and Device Number of the machine?
Sleep Devices
Do AirSense™ 10 devices score CSR differently from the ApneaLink Air?
Sleep Devices
Which criteria is used for the apnea scoring in the for Her device?
Sleep Devices
Is it possible to do remote settings changes for patients who are not being monitored remotely?
Sleep Devices
How often is Remote Assist data uploaded to AirView?
Digital Health & Data
Are AirStart™ 10 devices compatible with AirView™?
Sleep Devices
What do the icons on my Device display mean?
Sleep Devices
I have stopped therapy but the device is still blowing air.
Sleep Devices
What temperature does the warm-up feature heat up to and how long does it take to reach?
Sleep Devices
The floor pressure in the for Her algorithm is set after 5 apneas – what is the time limit? When is this reset?
Sleep Devices
What is the noise difference between S9 & Air devices?
Sleep Devices
Can patients use myAir™ with their AirStart™ 10 device?
Digital Health & Data
Are AirStart™ 10 devices compatible with ResScan™?
Sleep Devices
Are all Air10™ accessories compatible with AirStart™?
Sleep Devices
What data is available on AirStart™ 10?
Sleep Devices
How many days of data is stored on the AirStart™ 10 SD card?
Sleep Devices
Are AirStart™ 10 mask settings the same as AirSense™ 10 and AirCurve™ 10™?
Sleep Devices
Does AirStart™ 10 weigh the same as AirSense™ 10 and AirCurve™ 10 devices?
Sleep Devices
What differences are there in the remote setting changes between Air 10 devices and S9?
Sleep Devices
Why can't I make changes to a patient's remote monitoring within AirView?
Digital Health & Data
How many days of data is stored on the AirStart™ 10 device?
Sleep Devices
Are the AirStart™ 10 dimensions the same as AirSense™ 10 and AirCurve™ 10 devices?
Sleep Devices
What type of tubing is included with AirStart™ 10?
Sleep Devices
Is the SD Card included with AirStart™ 10 the same as AirSense™ 10?
Sleep Devices
What are the differences and similarities between the AirStart™ 10 APAP algorithm and the AirSense™ 10 AutoSet algorithm?
Sleep Devices
Is the S9 filter cleanable
Sleep Devices
Do we register detailed data on the machine?
Sleep Devices
If the SD card is not in the S9, is it possible afterwards to retrieve the statistics/summary data from the machine with a SD card?
Sleep Devices
Can you customize what data a patient sees on the LCD screen; can you remove AHI?
Sleep Devices
Where can I get an S9 Clinical manual? Are they included with the device?
Sleep Devices
How is an electrical error in the Climate Line indicated?
Tubing
Does ResMed offer a 9ft tube for the S9?
Sleep Devices
What is the warranty on the ClimateLine tube?
Tubing
How do I get Oximetry with the S9? What parts do I need to Order?
Sleep Devices
Is adding O2 safe?
Sleep Devices
Where should O2 be added? At the mask, near the device?
Sleep Devices
Which SD cards can be used with S9 devices?
Sleep Devices
Why must the ResMed supplied SD cards be used?
Sleep Devices
Can I use the miniSD or microSD cards with S9?
Sleep Devices
Can I use miniSDHC or microSDHC cards with S9 devices?
Sleep Devices
Is there a DC converter for the S9?
Sleep Devices
Is there a cleaning plug for the H5i tub?
Humidifiers
What do the lights on the H5i signify/mean?
Humidifiers
The water level in my H5i does not seem to drop very far even though I used it for a full night. Is this normal?
Humidifiers
What is the difference between Astral and Trilogy for battery support – internal and external?
Respiratory Care
What is the total weight of Astral with the mobility bag, batteries, etc?
Respiratory Care
Is there a tray or something that takes up less space on the bedside table for Astral?
Respiratory Care
So if Astral can ventilate to a certain volume, why is ResMed coming out with iVAPS?
Respiratory Care
Does ResMed have a sip and puff?
Respiratory Care
Who is the decision maker on life support scripting?
Respiratory Care
Will Astral have data capabilities?
Respiratory Care
How did we come up with 35,000 operating hours? Are a certain number of years associated with 35,000 hours?
Respiratory Care
Is Astral water tested and waterproof?
Respiratory Care
What is the Astral screen made of?
Respiratory Care
How many cycles are the batteries good for?
Respiratory Care
What is the resistance of the HME?
Respiratory Care
What are the procedures for ApneaLink Plus?
Diagnostics
Where do I position the recorder and effort belt for best data results?
Diagnostics
What is the price of the device?
Sleep Devices
What is ResMed's warranty policy?
Warranty information
Can I use oxygen with the Slimline & Climateline tubing?
Tubing
How much storage does the S9 deice use on the SD card?
Sleep Devices
Can I use SDHC cards with S9 devices?
Sleep Devices
Can I use SDXC cards with S9 devices?
Sleep Devices
Why do we have an external PSU for S9 Series?
Sleep Devices
Is there a simple way for me to check that my H5i heater plate is working properly?
Humidifiers
The S9 H5i humidifier heater plate does not seem to get as hot as the heater plate on the H4i. Is this normal operation and what are the main design changes between the H5i and H4i that affect heater
Humidifiers
Is it possible to use the SlimLine tube with the S8? Is it possible to use the SimLine tube with another device?
Tubing
How hot does the bottom of the humidifier get after use? Do patients need to protect surfaces?
Humidifiers
Is there any calibration needed requiring more than the device that is needed when replacing the expiratory flow sensor?
Respiratory Care
If a double limb circuit is used, does ResScan report Vte or Vti? It does not specifically note either on the report.
Respiratory Care
How many channels does the ApneaLink™ Plus record?
Diagnostics
Is my warranty still applicable if I move from one country to another?
Warranty information
Can you combine the data from two myAir accounts?
Digital Health & Data
How can I login using Face ID?
Digital Health & Data
Can I print my myAir sleep report? Can I create a report from myAir?
Digital Health & Data
Does my AirSense machine use WiFi to transmit data?
Digital Health & Data
Why am I not able to see bars on my mask seal chart?
Digital Health & Data
How do I register my S9 machine? Will my S9 machine work with myAir?
Digital Health & Data
What does the smiley face in my machine mean?
Sleep Devices
How do I change the language on the myAir mobile app?
Digital Health & Data
What do I need for my device to work while camping or traveling? What battery should I use with my unit?
Travel
How long will my device run on the RPSII external battery source?
Sleep Devices
Can I set up two CPAP machines using the same email address? Can I set up one CPAP machines with two different email addresses?
Digital Health & Data
Can I get a compliance report from myAir? How can I get a detailed report?
Digital Health & Data
How can I monitor two machines using one myAir app?
Digital Health & Data
How to change start date of my therapy?
Digital Health & Data
How do I change my mask in myAir?
Digital Health & Data
My machine is displaying a ClimateLine fault error message. Now what?
Sleep Devices
Do you have an FAA compliance letter for my machine?
Travel
Where can I buy your product?
Contact Us
Just created a myAir account. Where is the historical data? How many days of data are available in myAir? Why can't I see my data from previous sleep sessions? Why can't I see my data past 30 days?
Digital Health & Data
Patients who sleep through noon (12:00pm) believe they are missing data Why does myAir say I used the machine less than I did?
Digital Health & Data
How do I access data on my AIR10 device's SD card? Can I get more detailed data than myAir shows from the SD card?
Digital Health & Data
Why does myAir say I took my mask off twice, when I only took it off once? Does myAir deduct points if I take my mask off to use the bathroom?
Digital Health & Data
Why can't I see myAir data? I have poor or no cellular coverage. How can I see my myAir data?
Digital Health & Data
Can I link myAir to other health apps?
Digital Health & Data
Where can I see my REM sleep in myAir?
Digital Health & Data
Will I be able to view the myAir data after I return from overseas?
Digital Health & Data
Why there is no chart shown in my therapy report (No data available on myAir)?
Digital Health & Data
How are usage hours calculated?
Digital Health & Data
How is mask seal calculated?
Digital Health & Data
Where can I see my previous myAir score?
Digital Health & Data
How do I read the myAir report?
Digital Health & Data
How do I change my machine in myAir?
Digital Health & Data
Why isn't my device functioning as expected? My device is not working. What can I do?
Sleep Devices
What type of battery is required while traveling? Is there a battery that is approved for my CPAP device when camping?
Sleep Devices
Who do I notify if I won't be using the CPAP device for a while? I will not be using my machine. Can you stop the non-use notifications?
Digital Health & Data
When I finish therapy, do I have to leave the machine on? When will my machine transmit last night's data?
Digital Health & Data
Is there a mobile app for myAir? Is there an iPhone app for myAir? Is there an Android app for myAir? Is there a Windows phone app for myAir? Is there a Blackberry app for myAir?
Digital Health & Data
Can I take my machine on airplanes? What documents are required while traveling with CPAP devices? Where can I get a printed copy of the ResMed FAA compliance letter?
Sleep Devices
Why can I not capture the myAir screen on the Android app?
Digital Health & Data
How do I turn on Airplane Mode on my machine?
Travel
Can I add my AirMini to myAir?
Digital Health & Data
The date on my device is incorrect. How do I fix it?
Sleep Devices
Will my machine work in other countries?
Travel
Can I use the SD card from my S9 machine in my new AirSense 10 or AirCurve 10 machine?
Sleep Devices
Why does my machine still blow air after I stop therapy?
Sleep Devices
How do I find a local dealer for ResMed products? Who do I contact to get new equipment?
Contact Us
How can I find material related to improving sleep therapy? How do I access the Sleep Library?
Sleep Health & Therapy Tips
How do I setup or change my cleaning and inspection reminders?
Digital Health & Data
Where can I view my sleep history in myAir?
Digital Health & Data
How do I change my notification settings in myAir?
Digital Health & Data
How do I change my notification settings?
Digital Health & Data
How do I change the language on the website?
Digital Health & Data
How to change the time zone?
Digital Health & Data
What is considered a myAir event? Why do myAir events differ? What does the events per hour mean? Is that the times I stop breathing?
Digital Health & Data
How is myAir data protected? Is my data safe?
Digital Health & Data
Why has my session timed out?
Digital Health & Data
Do you have an FAA compliance letter for your devices?
Travel
Can the SD Card be used in multiple machines?
Sleep Devices
Can I use an ozone device with my ResMed mask?
Warranty information
How can I tell if my ResMed device has been damaged by ozone?
Sleep Health & Therapy Tips
Does the limited warranty change for damage caused by ozone exposure apply to all ResMed devices (e.g. S9™, Air10™, Astral™, etc.)?
Warranty information
When does the limited warranty change take effect?
Warranty information
What does the error code showed on my device mean?
Technical Service
I use an ozone device that doesn’t modify the ResMed device. If I continue to use it, will it affect the ResMed device limited warranty?
Warranty information
Will using a UV light device with my ResMed device affect the limited warranty?
Sleep Health & Therapy Tips
Will my mask or device accessories need to be resupplied more frequently if they are not cleaned with an ozone device?
Sleep Health & Therapy Tips
Some ResMed authorized service centers use ozone for decontamination, does that affect the limited warranty?
Warranty information
What altitude can the device be used at?
Travel
My device is turning on and off unexpectedly, what do I do?
Sleep Devices
How do I reset my myAir password?
Digital Health & Data
What is the difference between CPAP, APAP, and Bilevel?
Sleep Devices
Why it comes with 3 mask pillows?
Masks
I think my mask is wrong for me should I get a different one?
Sleep Health & Therapy Tips
I need to get the address of the dealer? May I have the contact of your distributors?
Contact Us
How do I get a sleep study?
Diagnostics
How does the AutoSet algorithm work?
Sleep Devices
How old is my unit?
Sleep Health & Therapy Tips
How do I adjust settings on my device (pressure, EPR, humidification)?
Sleep Health & Therapy Tips
Is my unit under warranty?
Warranty information
I just started my therapy and I don't feel any better, can you help me?
Sleep Health & Therapy Tips
How do I download the data from my device?
Digital Health & Data
My device is not working (as expected), what is wrong?
Warranty information
Can you provide me with the cost of your product?
Sleep Devices
What does the airline require to travel with my CPAP?
Travel
Is it difficult to connect the AirMini to a smartphone?
Sleep Devices
How many AirMini machines can be paired to one smartphone?
Sleep Devices
How close must the smartphone be to the AirMini for the app to work?
Sleep Devices
What does "good mask seal" mean?
Sleep Devices
How can patients change the comfort settings on the AirMini?
Sleep Devices
Can the patient pair their smartphone with other Bluetooth devices while paired with AirMini?
Sleep Devices
How do I pair AirMini to a smartphone?
Sleep Devices
Do I need Bluetooth to use the app?
Sleep Devices
Does the patient need the app to use the AirMini?
Sleep Devices
How secure is the Bluetooth connection?
Sleep Devices
Will a Bluetooth connection with AirMini drain the battery on the smartphone?
Sleep Devices
How do I reconnect the AirMini to the smartphone?
Sleep Devices
How do I forget a Bluetooth connection on an Apple (iOS) smartphone?
Sleep Devices
How do I unpair a Bluetooth connection on an Android smartphone?
Sleep Devices
Will patient therapy be affected if their smartphone battery discharges completely during the night?
Sleep Devices
How many smartphones can be paired with an individual AirMini?
Sleep Devices
How does the AirMini connect to a smartphone?
Sleep Devices
Do I need to pair the AirMini again if the app crashes?
Sleep Devices
Is the QR code used after the initial setup?
Sleep Devices
Is an Internet connection required to use the AirMini app?
Sleep Devices
Why does the Bluetooth LED on the AirMini glow white?
Sleep Devices
How do I use the Send Feedback feature?
Sleep Devices
Where can the patient view their sleep data?
Sleep Devices
Will my patient lose data if their smartphone battery runs out or the phone disconnects from AirMini?
Sleep Devices
Can data be recovered if I accidentally erased everything?
Sleep Devices
When does the AirMini transmit data to the AirMini app?
Sleep Devices
How does therapy data get from the AirMini to the app?
Sleep Devices
Is there an SD card available for the AirMini machine?
Sleep Devices
Can patients view AirMini data prior to the first time connecting a smartphone?
Sleep Devices
How does the AirMini app calculate the therapy score?
Sleep Devices
What does "Mask seal" mean?
Sleep Devices
What does "Events per hour" mean?
Sleep Devices
What does the Average Pressure value on the Dashboard mean?
Sleep Devices
How soon after completing therapy will a patient’s AirMini data be available in AirView?
Sleep Devices
Is there an indicator to show that data is syncing to the cloud?
Sleep Devices
Does the app need to remain open for data to upload to the cloud?
Sleep Devices
I can’t see data from my patient’s AirMini in AirView. What’s wrong?
Digital Health & Data
Does it use a lot of cellular data to send AirMini data to the cloud?
Sleep Devices
Can I get data older than 365 days from the AirMini in AirView? What happens if patient hasn’t synced their device in the last year?
Sleep Devices
Can patient use the AirMini App without syncing their smart device to the cloud?
Sleep Devices
Can I start and stop the AirMini from the AirMini app?
Sleep Devices
Can I run mask fit on AirMini without a smartphone?
Sleep Devices
Can the AirMini App inform the patient when to replace supplies?
Sleep Devices
Can the patient order new supplies from the AirMini app?
Sleep Devices
Are there help videos available?
Sleep Devices
How do I change the AirMini prescription settings?
Sleep Devices
How do I access Clinical Mode from the patient screen?
Sleep Devices
Can I change a patient’s AirMini settings remotely?
Sleep Devices
What does "Restore Default settings" on the AirMini app do?
Sleep Devices
What is the AirMini app?
Sleep Devices
Why does the AirMini app say the patient didn't use the AirMini when they did?
Sleep Devices
Does the patient need a smartphone and the app to operate the AirMini?
Sleep Devices
Does the AirMini app work with an AirSense 10 or AirCurve 10 machine?
Sleep Devices
Can the patient use the AirMini and myAir for Air10 app at the same time?
Sleep Devices
Will there be ResScan support for AirMini?
Digital Health & Data
How much of the smartphone's battery does the AirMini app consume?
Sleep Devices
Is the AirMini app compatible with iOS or Android tablets?
Sleep Devices
Where can the patient track their therapy status and progress?
Sleep Devices
Can the patient generate a summary data report from the AirMini app?
Sleep Devices
Can the patient use all functions of the AirMini app during therapy?
Sleep Devices
Can the patient use their smartphone for other things during therapy?
Sleep Devices
Is there an AirMini app for Windows phone?
Sleep Devices
How does the patient remove AirMini data from their smartphone?
Sleep Devices
How does the patient remove AirMini data from their smartphone?
Sleep Devices
How much memory will the AirMini app take on a smartphone?
Sleep Devices
Why can't the patient open the User guide in the AirMini app?
Sleep Devices
Is the 62905 P10 mask packaging include the headgear clips?
Masks
How do multiple sleep sessions affect the patient's daily therapy score?
Sleep Devices
What does "Usage hours" mean?
Sleep Devices
Can the patient see their leak value?
Sleep Devices
Why is there no humidification for full face masks?
Sleep Devices
What should patients do if they do not feel they are getting adequate humidification?
Sleep Devices
What is ActiveAir?
Sleep Devices
Does ActiveAir increase resistance as the patient tries to exhale?
Masks
What if the patient feels they are not getting enough air?
Sleep Devices
How often should the air tubing be cleaned?
Sleep Devices
Why does the patient complain there is air coming out of their tube?
Sleep Devices
What therapy mode does the AirMini offer?
Sleep Devices
Will the patient be at risk if they accidentally cover the air intake while sleeping?
Sleep Devices
Will the AirMini machine become dirty quickly?
Sleep Devices
What is the maximum altitude for the AirMini?
Sleep Devices
Will the AirMini power supply work in other countries?
Sleep Devices
How does the patient turn Airplane Mode on or off?
Sleep Devices
Can the patient use an AirMini when traveling on an airplane?
Sleep Devices
Are there special steps I need to take to look after and maintain these magnets?
Masks
Can these magnets be disposed of normally with household garbage?
Masks
What if the patient is concerned the AirMini will fall off the nightstand during the night?
Sleep Devices
Why is there no user interface?
Sleep Devices
How much power does the AirMini machine draw?
Sleep Devices
What is the operating temperature range for the AirMini machine?
Sleep Devices
What accessories are available for the AirMini?
Sleep Devices
When should the patient replace the air filter?
Sleep Devices
What masks can be used with AirMini?
Sleep Devices
Why are only some masks compatible with AirMini?
Sleep Devices
Why is the full face mask louder than the other masks?
Sleep Devices
Does AirMini have a DC-DC converter available?
Sleep Devices
Is AirMini therapy performance equivalent to an AirSense 10?
Sleep Devices
Is AirMini noisier than AirSense 10?
Sleep Devices
Does AirMini have a battery?
Sleep Devices
Why do I need to keep the magnetic clips more than 2 inches (50mm) from my active medical devices?
Masks
How reliable is AirMini compared to an AirSense 10?
Sleep Devices
How does the AirMini motor compare to AirSense10?
Sleep Devices
How much louder is AirMini compared to an AirSense 10?
Sleep Devices
What did I and my patients agree to when setting up the AirMini app?
Sleep Devices
Is patients' information secure?
Sleep Devices
Are the magnets safe to use?
Masks
Will the magnetic clips stay secure to the mask frame? Will they come off during the night?
Masks
What is the relative strength of each clip (in millitesla)?
Masks
Will the magnetic clips affect the operation of hearing aids or cochlear implants?
Masks
Do the magnets have the same radiation as my mobile phone?
Masks
Will the magnet strength deteriorate over time?
Masks
Will repeated thermal disinfection impact the strength of the magnets?
Masks
Can these magnets fall out of the clip?
Masks
Will the clips stick to my dental braces? Can I still use the mask?
Masks
AutoSet™
Glossary
Conducted noise
Glossary
Expiration
Glossary
Full face masks
Glossary
Inspiration time (Ti)
Glossary
Intubation
Glossary
Mouth leak
Glossary
What is AAV (Anti-Asphyxia Valve)
Glossary
What is AHI (Apnea–Hypopnea Index)
Glossary
APAP (Automatic Positive Airway Pressure)
Glossary
Apnea
Glossary
ASV (Adaptive Servo-Ventilation)
Glossary
Bilevel therapy
Glossary
BMI (Body Mass Index)
Glossary
Chest wall disorder
Glossary
Climate Control
Glossary
CO2 wash-out
Glossary
CompSA (Complex sleep apnea)
Glossary
COPD (Chronic Obstructive Pulmonary Disease)
Glossary
CPAP (Continuous Positive Airway Pressure)
Glossary
CSA (Central Sleep Apnea)
Glossary
Compliance
Glossary
Easy –Breathe™ technology
Glossary
EPR™ (Expiratory Pressure Relief)
Glossary
Event
Glossary
Excessive Daytime Sleepiness (EDS)
Glossary
Flow
Glossary
Flow limitation
Glossary
Humidification
Glossary
Hypopnea
Glossary
Inspiration
Glossary
Inspiration pressure
Glossary
Invasive ventilation; Invasive therapy
Glossary
intelligent Volume-Assured Pressure Support (iVAPS)
Glossary
Leak; leaking; leaking air or bad leak
Glossary
Lower airway
Glossary
Minute ventilation
Glossary
Mixed apnea
Glossary
Nasal masks
Glossary
Noninvasive ventilation (NIV)
Glossary
Polysomnography (PSG)
Glossary
Respiratory rate
Glossary
Tidal volume
Glossary
Pulse rate
Glossary
Therapy pressure
Glossary
Nasal pillow masks
Glossary
NMD (Neuromuscular disease)
Glossary
Non-REM sleep
Glossary
(NPPV) Non-invasive positive pressure ventilation
Glossary
OSA (Obstructive Sleep Apnea)
Glossary
Oximeter
Glossary
Periodic breathing
Glossary
Pressure
Glossary
Pressure port
Glossary
Radiated noise
Glossary
Rainout
Glossary
Ramp
Glossary
REM sleep
Glossary
Respiratory system
Glossary
SDB (Sleep-Disordered Breathing)
Glossary
Seal (or good seal)
Glossary
Sleep apnea
Glossary
Snore index
Glossary
TiControl™
Glossary
Upper airway
Glossary
Usage
Glossary
Ventilation
Glossary
VPAP
Glossary
Volume
Glossary
Is the AirFit P30i as effective at delivering the correct therapy as a mask with the tube in the front?
Masks
How do I clean the parts of the AirFit P30i mask?
Masks
Will the integrated soft sleeves collect dirt, mold, or mildew?
Masks
Does the AirFit P30i work with all ResMed PAP devices?
Masks
Will my hair get caught in the SpringFit Frame?
Masks
Is it more difficult to get the AirFit P30i mask on and off than other CPAP masks?
Masks
Can I use a chin strap with the AirFit P30i?
Masks
How can you tell the difference between cushion sizes?
Masks
What mask setting do I choose on my PAP machine when used with AirFit P30i?
Masks
Is AirFit P30i available in both the nasal and full face?
Masks
How do I know which starter pack to use?
Masks
How Itell the difference between cushion sizes?
Masks
How many stocking variations are available for AirFit P30i?
Masks
Does the AirFit P30i make more noise than other CPAP masks?
Masks
Are the AirFit P30i frames interchangeable with those of the AirFit N30i?
Masks
What are the pillow cushion sizes? How do I know which size to choose for my patient?
Masks
Can all patients fit with AirFit P30i? Why does the small starter pack only come with two nasal pillow cushions?
Masks
Will the back strap slip on my hair?
Masks
How do I know which size cushion to choose?
Masks
I am living in Asia, can I buy device from US?
Warranty information
What is the antibacterial filter that compatible with AirSense 10:
Sleep Devices
What is the features of AirTouch F20
Masks
The AirTouch F20 cushion shows wear and is breaking down. Does this qualify for a warranty return?
Masks
Do AirTouch F20 cushions washed with soap and water qualify for a warranty return?
Masks
Can cushions with very small tears still be used?
Masks
AirFit F20 and AirTouch F20 User Guide
Masks
How to cleaning the AirTouch F20 masks
Masks
What should be take care when using AirTouch F20
Masks
Do you have a travel compliance letter?
Travel
Tech Service Test
Technical Service
Masks Disinfection and Sterilization Guide
Masks
AirFit N30i, AirFit P30i Disinfection Guide
Masks
AirFit F20, AirTouch F20 Disinfection and Sterilization Guide
Masks
Evaluating noise issues with sleep therapy.
Sleep Devices
Why has my water tub corroded?
Sleep Devices
What is the impact if the date and time on the device is set incorrectly.
Sleep Devices
Contact ResMed or Authorised Distributors
Contact Us
What is the AirTouch F20 cushion made of?
Masks
Is the AirTouch F20 made with natural rubber latex?
Masks
Is the AirTouch F20 cushion recyclable?
Masks
Does the AirTouch F20 memory foam cushion actually “breathe”?
Masks
How long is my AirTouch F20 cushion expected to last?
Masks
Can you clean the AirTouch UltraSoft memory foam cushion?
Masks
What else besides a CPAP wipe can I use to clean my AirTouch UltraSoft memory foam cushion?
Masks
Is the UltraSoft cushion warmer to wear through the course of a night compared to silicone?
Masks
Can I use SoClean to clean my AirTouch F20 mask?
Masks
How do I clean the other components of my AirTouch mask (other than cushion)?
Masks
How do I fit and adjust my AirTouch F20 mask?
Masks
What is the difference between the AirFit F20 and AirTouch F20 full face mask?
Masks
Can I use the AirTouch F20 cushion with water humidification?
Masks
Can I use additional accessories with AirTouch, like CPAP mask liners or nasal pads?
Masks
Can I use my existing AirFit F20 frame with an AirTouch F20 cushion?
Masks
What is the warranty period for ResMed products?
Warranty information
Can I get my AirMini repairs after the 2 years warranty period?
Technical Service
How I can get the data on average pressure applied on myAir or on the device?
Sleep Devices
What is the air filter for the S9/Air Sense 10?
Sleep Devices
Can I order Stellar Type 1 spare part, 19518, 19524
Respiratory Care
Why did I wake up last night feeling like I was getting too little or too much air?
Sleep Health & Therapy Tips
I have a cold. Should I keep using my CPAP machine?
Sleep Health & Therapy Tips
Is my mask making more noise than it should?
Sleep Devices
What happens if I miss a night of therapy?
Sleep Health & Therapy Tips
What can I do if I'm experiencing adverse effects?
Sleep Health & Therapy Tips
Can I talk to someone on the phone for additional help?
Sleep Health & Therapy Tips
My CPAP machine doesn't have a 3-digit code. Now what?
Digital Health & Data
My serial number has only 9 digits. Now what?
Digital Health & Data
Can I set up two CPAP machines using the same email address?
Digital Health & Data
How many hours should I be sleeping?
Sleep Health & Therapy Tips
I can't register my CPAP machine in myAir. What do I do?
Digital Health & Data
Why did I receive an email saying my mask is leaking?
Masks
How do I disassemble my mask?
Masks
Can I use tubing wraps with my heated tube?
Tubing
How can I travel with my CPAP machine?
Travel
Can I use my CPAP with a battery?
Travel
I can't see information about my type of mask in my Library. Why not?
Digital Health & Data
What is Sleep Disordered Breathing?
Sleep Health & Therapy Tips
What do I do during a Home Sleep Test (HST)?
Diagnostics
What do I do during a Sleep Lab Test? How are they different from a Home Sleep Test?
Diagnostics
How long will a sleep test last for?
Diagnostics
What is the AHI on my sleep report?
Diagnostics
I am waking up feeling tired every morning. Do I have sleep apnea?
Sleep Health & Therapy Tips
What does CPAP stand for?
Sleep Health & Therapy Tips
How can I make an appointment to talk to someone about my sleep?
Sleep Health & Therapy Tips
What causes obstructive sleep apnea (OSA)?
Sleep Health & Therapy Tips
What causes the airway to close during sleep?
Sleep Health & Therapy Tips
What can I expect from CPAP therapy?
Sleep Health & Therapy Tips
What are the benefits of using sleep apnea therapy?
Sleep Health & Therapy Tips
How does PAP or CPAP sleep apnea therapy work?
Sleep Health & Therapy Tips
Why do I need to treat sleep apnea?
Sleep Health & Therapy Tips
How common is sleep apnea?
Sleep Health & Therapy Tips
Where do I get started with my sleep apnea treatment?
Sleep Health & Therapy Tips
Do I need a CPAP machine?
Sleep Health & Therapy Tips
Will I feel better straight away on sleep apnea therapy?
Sleep Health & Therapy Tips
How often should I go back to my doctor for a 'check-up' when I'm on therapy?
Sleep Health & Therapy Tips
Why do people snore?
Sleep Health & Therapy Tips
What are the different types of snoring?
Sleep Health & Therapy Tips
My partner snores every night, does this mean he has sleep apnea?
Sleep Health & Therapy Tips
What are the signs that I snore at night?
Sleep Health & Therapy Tips
Is there anyway to stop snoring?
Sleep Health & Therapy Tips
Should I see a doctor about my snoring?
Sleep Health & Therapy Tips
How do I know if I have insomnia? What are the symptoms?
Sleep Health & Therapy Tips
What is causing my insomnia?
Sleep Health & Therapy Tips
Can shift work effect my sleep and give me insomnia?
Sleep Health & Therapy Tips
Can I do my sleep test in the comfort of my own home?
Diagnostics
How severe is my sleep apnea?
Diagnostics
Obsolescence letter for S9
Sleep Devices
AirView Access and Registration
Digital Health & Data
AirView Patient Management, Remote Monitoring, Telemonitoring, Telecare
Digital Health & Data
AirView User Roles
Digital Health & Data
AirView Diagnostics
AirView Training
Digital Health & Data
I'm finding it hard to fall asleep when using my sleep apnea therapy machine. Can you help?
Sleep Health & Therapy Tips
I am finding it hard to breathe against the flow of air. Anything that can help?
Sleep Health & Therapy Tips
What is AirView Action Groups?
Digital Health & Data
I purchased a new device from overseas recently, now it is not working well, can you help to repair it?
Warranty information
How long will it take me to get used to using my sleep apnea therapy equipment?
Sleep Health & Therapy Tips
What is a CPAP machine?
Sleep Health & Therapy Tips
What is an APAP machine?
Sleep Devices
What’s the correct way to fit a mask?
Masks
How can I keep my mask on at night? I often remove it while I'm sleeping without realising it.
Sleep Health & Therapy Tips
I am not feeling the benefits of CPAP therapy. What can I do?
Sleep Health & Therapy Tips
What is a BiPAP machine?
Sleep Devices
My mask doesn’t seem to be right for me. Do I have any other options?
Sleep Health & Therapy Tips
How can I tell if my CPAP mask needs replacing?
Masks
How do I clean my mask?
Masks
Mask support Documents, Disinfection, Sterilization, Compatibility List
Masks
What's the best way to clean my mask?
Masks
What cleaners should I not use when cleaning my mask?
Masks
How often should I be cleaning my CPAP equipment (mask, tubing and machine)?
Sleep Devices
Do I have the right CPAP mask size? I have to strap it on so tight to obtain a seal that it hurts.
Masks
Can I buy mask replacement components?
Masks
How do I manage my long hair, beard or moustache when wearing my CPAP mask?
Masks
Do I need to clean my mask headgear, if so, how?
Masks
How do I replace the headgear on my CPAP mask?
Masks
How can ResMed's EPR setting help me fall asleep on therapy?
Sleep Health & Therapy Tips
How can ResMed's SmartStart™ setting help me fall asleep on therapy?
Sleep Health & Therapy Tips
How can ResMed's Ramp feature help me fall asleep on therapy?
Sleep Health & Therapy Tips
How do I replace the filter for my therapy equipment?
Sleep Health & Therapy Tips
How do I replace the hose for my therapy equipment?
Sleep Devices
Can I receive additional support online for my sleep apnea treatment?
Sleep Health & Therapy Tips
How do you adjust to wearing a CPAP mask?
Masks
I keep seeing a sad face next to ‘mask seal’ in my Sleep Report. What does this mean?
Masks
I don’t think I have been set up with the right mask. How do I know which mask is right for me?
Masks
Which CPAP mask is right for me?
Masks
What's the difference between the F30, F20, N20, N20 Classic and P10?
Masks
Which mask is appropriate for a full beard?
Masks
What is the difference between fixed pressure and automatic CPAP machines?
Sleep Devices
How do CPAP machines work?
Sleep Devices
How do you use a CPAP machine?
Sleep Devices
Where can I buy accessories for my CPAP equipment?
Masks
What is the ResMed PowerStation RPSII compatible with?
Travel
What is the external battery availability for AirSense 10 and its accessories?
Travel
What does the red sad face next to ‘humidifier’ mean on my sleep report?
Humidifiers
I've heard that the humidifier tubs often leak - is this true?
Humidifiers
What type of water do I fill my humidifier with?
Humidifiers
How do I setup my AirMini machine?
Sleep Devices
How do I get the right fit on my AirFit F30 full face mask?
Masks
What size AirFit P30i nasal pillows mask is right for me?
Masks
How do I get the right fit on my AirFit P30i nasal pillows mask?
Masks
Any tips on managing mask leak with the AirFit P30i nasal pillows mask?
Masks
Will I be able to roll over while wearing the AirFit N30i nasal cradle mask?
Masks
How do I disconnect and reconnect the vent on my AirFit P30i nasal pillows mask?
Masks
How do I get the right fit on my AirFit N20 Classic nasal mask?
Masks
How do I maintain my AirTouch F20 full face mask?
Masks
Can I run my sleep apnea machine off solar power?
Travel
How will I be able to power my CPAP machine on an airplane?
Travel
Can my therapy machine run from the 400Hz power supply on the aircraft?
Travel
Will the x-ray scanners at airport security affect my therapy machine?
Travel
How does Airplane Mode affect data transmission?
Travel
How do I clean my AirTouch F20 full face mask weekly?
Masks
Will I need to have my sleep apnea machine adjusted if I travel at high altitudes?
Travel
How can I tell if the AirSense 10, AirCurve 10 or Lumis machine is in Airplane Mode?
Travel
How do you power the AirMini on a plane?
Travel
Webinar: ApneaLink Air
Webinars
How could I know that device have a built-in CAM PCB?
Sleep Devices
AirMini Marketing Materials
Marketing Materials
How to delete myAir App account.
Digital Health & Data
What are the models available for Lumis and Air 10?
Sleep Devices
What is the material of Airsense 10 water chamber?
Sleep Devices
Why am I exhausted on Sundays?
Sleep Health & Therapy Tips
AirSense™ 10 Marketing Materials
Marketing Materials
AirFit™ F20 & N20 Marketing Materials
Marketing Materials
AirFit™ P10
Marketing Materials
Astral Marketing Materials
Marketing Materials
Lumis Marketing Materials
Marketing Materials
Stellar Marketing Materials
Marketing Materials
Is the therapy delivered by the AirFit N30i CPAP mask the same as a mask with the tube at the front?
Masks
Can I add a shortcut to the Home screen of my smart phone/tablet?
Digital Health & Data
What question is your article answering?
Can you die from sleep apnea?
Sleep Health & Therapy Tips
How do I use myAir?
Digital Health & Data
How can I add myAir to my favourites?
Digital Health & Data
Which browsers are compatible with myAir?
Digital Health & Data
When I create a myAir account, it says I can't register now. What do I do?
Digital Health & Data
Why can't I sign in?
Digital Health & Data
How can I change my email address?
Digital Health & Data
How can I stop receiving email and SMS notifications?
Digital Health & Data
How do I set up myAir to send me coaching tips and cleaning reminders by SMS?
Digital Health & Data
I changed my email address and now I don't get coaching tips. Why not?
Digital Health & Data
What are some symptoms of lack of sleep?
Sleep Health & Therapy Tips
What happens when I don't sleep?
Sleep Health & Therapy Tips
What can I do when I can't sleep?
Sleep Health & Therapy Tips
What are the different types of insomnia?
Sleep Health & Therapy Tips
Is there any cure for my insomnia?
Sleep Health & Therapy Tips
What are the different types of sleep apnea?
Sleep Health & Therapy Tips
Is sleep apnea hereditary?
Sleep Health & Therapy Tips
What are the effects of sleep apnea?
Sleep Health & Therapy Tips
How do I cure sleep apnea without CPAP therapy?
Sleep Health & Therapy Tips
Is snoring bad for you?
Sleep Health & Therapy Tips
What question is your article answering?
test
Technical Service
The following message is displayed on the device: “Date and time cannot be set in the past"
Technical Service
The following message is displayed on the device: “High leak detected, connect your tubing”
Technical Service
The following message is displayed on the device: "High leak is detected, Connect your water tub or side cover"
Technical Service
The following message is displayed on the device: "Read-only SD card, remove, unlock and re-insert Your card"
Technical Service
The following message is displayed on the device: "SD card error, remove your card and press Start to begin therapy"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 003 Description: Mask over pressure (severe)"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 001 Description: Motor has stalled (hardware)"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 002 Description: Mask over pressure (mild)"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 004 Description: Main PCB over temperature"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 005 Description: Motor supply over-voltage"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 006 Description: Motor stall (software)"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 007 Description: Motor hardware out of bounds"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 008 Description: Motor sticky"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 009 Description: Motor H bridge failure"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 010 Description: Flow sensor stuck low"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 011 Description: Flow sensor stuck high"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 012 Description: No flow data"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 019 Description: Motor ESD"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 013 Description: Pressure sensor drift"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 018 Description: Calibration data error"
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 020 Description: Flow sensor CRC error"
Technical Service
The following message is displayed on the device: "Tubing blocked, check your tubing"
Technical Service
My mouth is very dry and uncomfortable
Technical Service
The air pressure in my mask seems too high (it feels like I am getting too much air)
Technical Service
Air is leaking from around my mask
Technical Service
I’m getting droplets of water on my nose, in the mask and air tubing
Technical Service
The air pressure in my mask seems too low (it feels like I am not getting enough air)
Technical Service
No display on the device
Technical Service
My screen is black
Technical Service
My humidifier is leaking
Technical Service
SmartStart is enabled, but the device does not automatically start when the patient breathes into their mask
Technical Service
Air is leaking from around the mask
Technical Service
SmartStart is enabled, but the device does not automatically stop when the patient removes their mask
Technical Service
The following message is displayed on the device: "System fault, refer to user guide, Error 017 Description: EEPROM data error"
Technical Service
I have stopped therapy, but the device is still blowing air
Technical Service
My therapy data has not been sent to my care provider
Technical Service
Do I need an internet connection to use AirView?
Digital Health & Data
How long does the link for "reset your password" stay active?
Digital Health & Data
What question is your article answering?
What question is your article answering?
Can I edit/change my username?
Digital Health & Data
Why have I been taken back to the login screen? (logged out)
Digital Health & Data
Who is able to reset the user password?
Digital Health & Data
I have forgotten my login password and don't have an email address to reset it. What do I do?
Digital Health & Data
Can an organization have just one login for the entire office or will they be required to have one for each user?
Digital Health & Data
How does a physician become linked-up with a DME? Will the physician dashboard of AirView look different? Do you have an example of what this will look like?
What additional software is required for AirView?
Digital Health & Data
What are the supported operating systems?
Digital Health & Data
What browsers are supported by AirView?
Digital Health & Data
What devices are supported for latest version of AirView?
Digital Health & Data
Why can't I see daily detailed data?
Digital Health & Data
What types of cards are compatible with AirView?
Digital Health & Data
Can physicians do a card download without prior association?
Digital Health & Data
My Card downloads are not working
Digital Health & Data
What is the maximum amount of data I can download at one time?
Digital Health & Data
I have installed the latest version of Java but I am still getting a message to upgrade to the latest version of Java. Why?
Digital Health & Data
From what date is data downloaded to AirView for my patient?
Digital Health & Data
Data has not been received for more than 3 days
Digital Health & Data
I have no wireless connectivity. Why?
Digital Health & Data
Unable to Download data from SD card using Internet Explorer. Getting an error message “Loading is taking longer than expected. Continue to wait or refresh the page(F5) to try again”
Digital Health & Data
Why can't I see the 'Include detailed data' checkbox when performing a card download?
Digital Health & Data
What is the maximum number of days I can download for detailed data using a SD card?
Digital Health & Data
I created a patient during card download, however I can see the patient on the Wireless patients screen too. Why?
Digital Health & Data
What happens if I have multiple studies on my ApneaLink Air?
Digital Health & Data
How can I access the studies recorded on my ApneaLink Air that are not displayed in AirView?
Digital Health & Data
What does "Test complete" mean?
Digital Health & Data
What happens if devices are mistakenly swapped and the patient records their study on a wrong device?
Digital Health & Data
How do I download the data into AirView?
Digital Health & Data
What is the default recording threshold set on my ApneaLink Air?
Digital Health & Data
Does AirView support downloading data from ApneaLink Plus?
Digital Health & Data
Why can't I switch the analysis parameters to AASM 2013?
How do I link an ApneaLink Air to an active patient record?
Digital Health & Data
Why is my Compliance Report showing less than 30 days?
Digital Health & Data
Why can't I select the 30-day compliance report option (disabled)?
Digital Health & Data
How can I generate a report with custom dates?
Digital Health & Data
I have plugged in the ApneaLink device but it is not linked to my patient record. Why?
How do I print a report?
Digital Health & Data
How many days are displayed in the chart in the compliance report?
Digital Health & Data
I have successfully downloaded the SD card but I am getting the following message on charts page: "Day period ending must be in a valid date format". What can I do to see the chart?
Digital Health & Data
Where can I find patient therapy information such as AHI, AI etc.
Digital Health & Data
Is it possible to filter compliance over a date range?
Digital Health & Data
I would like to add our Company logo to the AirView report. How do I achieve this?
Digital Health & Data
My usage statistics (in reports) do not match my usage charts (on webpage), why?
How can a user know if changes were made to the therapy/prescription?
Digital Health & Data
My usage for a day on charts page (on webpage) is showing GREEN even though the tool tip says the usage period is not compliant, why?
What does the dotted line on the Respiratory graph for iVAPs on the Therapy PDF report represent?
Digital Health & Data
What does the colour of the bar graph in the patient chart indicate?
Digital Health & Data
What does the first and second dotted line on the Pressure graph for iVAPs on the Therapy PDF report represent?
Digital Health & Data
I am using a compatible S9 device but why can't I generate a detailed report?
Digital Health & Data
How can I tell which days have detailed data available via AirView?
Digital Health & Data
Are the detailed data parameters on the graph average or median values?
Digital Health & Data
Which signals are available in the Detailed Report?
Digital Health & Data
I entered 'last 30 days' in creating my detailed report but only generated 7 nights of data?
How can I see leak, pressure and event graphs in the user interface?
Digital Health & Data
What do CSR and RERA mean as shown in the compliance or therapy reports and compliance export file?
Digital Health & Data
The remote assist page section is missing for AirMini. Why?
Digital Health & Data
I have subscribed to Action groups. Will patients with AirMini be shown in this groups?
Digital Health & Data
Will the AirMini device be able to send data directly to AirView wirelessly?
Digital Health & Data
What is the “Total used hours (since last service)” in the Compliance Report?
Digital Health & Data
Can I do a card download from the AirMini device to AirView?
I have used the AirMini device yesterday from 9 pm to 10 pm. However, AirView shows a different usage time. Why?
Digital Health & Data
In the logs>Device Fault section I cannot see any AirMini Logs. Why?
Digital Health & Data
I want to download my data and have it comply to the AASM 2012 guidelines. How can I select this?
Digital Health & Data
How do I manually score the data signals?
Digital Health & Data
The signals are a bit small. Can I adjust the amplitude (height) of the signals?
Digital Health & Data
Can I see the abdominal effort in this study?
Digital Health & Data
What do the colors of the signals mean?
Digital Health & Data
How do I generate a diagnostic report?
Digital Health & Data
Without dual effort belts how can I diagnose paradoxical breathing?
Digital Health & Data
Why does the oximetry signal clip below 70%?
Digital Health & Data
What are the amplitudes of the signals?
Digital Health & Data
Can I filter the diagnostic patients list?
Digital Health & Data
Can I sign the diagnostic report electronically?
Digital Health & Data
Can I access my regular therapy patients?
Digital Health & Data
Can I clear my diagnostic patients list?
Digital Health & Data
I am unable to locate a patient in my exported summary report. Why?
Digital Health & Data
The Signed Diagnostic report does not show the correct patient's address. Why?
Digital Health & Data
Can I download the Diagnostic Data from AirView and import into my PC software?
Digital Health & Data
I am a physician. I am unable to electronically sign the report. Why
Digital Health & Data
What do the status icons mean?
Digital Health & Data
What's the default diagnostic report format?
Digital Health & Data
How do I change the default diagnostic report format?
Digital Health & Data
I have changed my report format to detailed but I am only seeing the standard diagnostic report option, why?
Digital Health & Data
What's the difference between a standard and a detailed diagnostic report?
Digital Health & Data
How do I change the number of patients displayed on my All patients list?
Digital Health & Data
Can I change my set up date after I have created a patient record?
Digital Health & Data
Is set up date equivalent to start day of therapy?
Digital Health & Data
Why can I no longer see the notes icon on the “All patients” page for my patient?
Digital Health & Data
What filtering options are available in AirView?
Digital Health & Data
When someone puts a comment in the notes section will it be flagged so others will know?
Digital Health & Data
Will AirView have reminders to make their schedule for Replenishment calls?
I have successfully created a location but I am unable to see the new location in the locations list. Why?
Digital Health & Data
Am I able to deactivate my patients?
Digital Health & Data
How do I see the list of Inactivated patients?
Digital Health & Data
I deactivated a patient yesterday in AirView. However today I can see that the patient is active and showing on the "All patients" page.
Digital Health & Data
Will the monitoring schedule be automatically activated if I activate one of the Inactivated patients?
Digital Health & Data
I have just activated one of my inactivated patients. How do I activate the monitoring schedule for this patient?
Digital Health & Data
When I Inactivate a patient, will the device associated with the patient be removed automatically?
Digital Health & Data
What question is your article answering?
I have changed the Data Access Plan for a patient. How do I check the data access plan that the patient was previously on?
Digital Health & Data
I would like to check the Prescription report and Diagnostic reports for the patient that was referred to by the physician. How can I do so?
Digital Health & Data
What does the incomplete status on the “Integrator” page indicate?
Digital Health & Data
I am unable to see the required Integrator in the dropdown list on the Integrator page. Why?
Digital Health & Data
Where can I find the device number for my AirSense 10 device?
Digital Health & Data
The “Add Integrator” button is not visible on the Integrators page. Why?
I have added the correct details. However, the status still shows as incomplete. Why?
Digital Health & Data
The “Add Integrator details” button is not visible on the “Create Patients” page. Why?
Digital Health & Data
What do "Mask (online)" and "Mask (device)" on the AirSense 10 device status log mean?
Digital Health & Data
I created a patient during card download, however I can see the patient on the Wireless patients screen too. Why?
Digital Health & Data
What is an AutoSet for Her mode? How is it different from the AutoSet mode?
Digital Health & Data
How Do I Change the Data Access Option for the patient?
Digital Health & Data
I am unable to change the Setting for my AirMini device in AirView. Why?
Digital Health & Data
Can I see the humidifier setting for AirMini?
Digital Health & Data
Can AirMini be used as a Compliance device?
Digital Health & Data
I am a clinical user. I am unable to change the Data Access option for the patient. Why?
Digital Health & Data
I have a patient in AirView with an Air10 device. The Patient is travelling and is using an AirMini Device. Can the AirMini data be merged with his Air10 patient profile?
Digital Health & Data
The setting on my AirMini App is different from AirView prescription page. Why?
When creating a new user, I have allocated which locations are accessible to the physician clinical user but all patients can still be seen in all organization locations. Why?
Digital Health & Data
Where do I add the BMI information?
Digital Health & Data
Where can I find a newly referred patient for therapy?
In what order do patients appear in the Referrals dashboard?
Digital Health & Data
How can I send a diagnostic patient for therapy?
How do I sign my prescription report?
Digital Health & Data
The "Send Results" button on the prescription page is disabled. Why?
Digital Health & Data
I would like to prescribe the pressure for my patient. How can I do this?
Digital Health & Data
Are there any changes to the AASM guideline?
I am unable to add the prescription to the patient. Why?
Digital Health & Data
I have plugged in the ApneaLink device but it is not linked to my patient’s AirView. Why?
Digital Health & Data
What is the definition of Compliance or a Compliant patient?
Digital Health & Data
What is the default Data Access?
Digital Health & Data
What happens if the billing plan is expired, will the Remote Assist data keep coming through for Japan?
Digital Health & Data
For the default "SD card Only" Data Access, is the Remote Assist indefinite?
Digital Health & Data
Will the Data Access change be captured in the log files?
Digital Health & Data
How do I cancel the Data Access for a patient?
Digital Health & Data
I am a clinical user with no "Data Access Manager" permission. What shall be the Data Access option for a new patient that I create?
Digital Health & Data
Can the Physician Clinical user see the Data Access for a patient?
Digital Health & Data
Do I need to manually send my CPAP data?
Digital Health & Data
Why did I wake up last night feeling like I was getting too little or too much air?
Digital Health & Data
Is my mask making more noise than it should?
Digital Health & Data
I have a cold. Should I keep using my CPAP machine?
Digital Health & Data
Can I talk to someone on the phone for additional help?
Digital Health & Data
I have a beard. How can I get a better mask fit?
Digital Health & Data
My CPAP machine displayed an error message. What should I do?
Digital Health & Data
My pressure feels lower than it used to. Why?
Digital Health & Data
Why isn't my humidifier working?
Digital Health & Data
How do I order supplies?
Digital Health & Data
How do I clean my mask, tubing and humidifier tub?
Digital Health & Data
How do I get a CPAP machine?
Sleep Devices
How to get a CPAP machine without a sleep study?
Sleep Devices
How do I know what size CPAP mask I need?
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The following short training video links will explain how to diagnose your patients who have undertaken home sleep tests via ApneaLink Air.
Check that you are a clinical user on AirVew
How to create and update a home sleep test patient record on AirView Diagnostics
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