Why is my data not visible in MyAir?

myAir data not showing

Ensure that your device is turned on. Wireless coverage may be poor. Advise the patient to place the device where there is coverage (ie, on their bedside table, not in a drawer or on the floor).

The Wireless signal strength icon indicates good coverage when all bars are displayed, and poor coverage when fewer bars are displayed.
Ensure that the device is not set to "Airplane mode". Ensure that the Serial Number and DN match those listed on the back of the device.