Device & accessory maintenance

Your patient’s device needs to be well maintained to constantly deliver effective treatment.

Device maintenance

To be able to deliver consistent, high quality treatment, your patient’s device needs to be well maintained. A blocked air filter may affect the pressure delivered to your patient. Each month, we recommend disconnecting the sleep therapy device from the power supply and wiping the outside with a damp cloth and mild detergent. Avoid wetting the electrical areas.

It’s also important to regularly examine the air filter for holes or dust build-up. Refer to the device user guide for specific recommendations on how often your patient should maintain the device.


Cleaning accessories

Regular maintenance and cleaning will keep your patient’s accessories in good working order and help them to enjoy a fresher therapy experience.

Daily cleaning


Disconnect the air tubing and hang it in a clean, dry place until next use.


Wash the disassembled tub lid, plate and base in warm water using a mild detergent.


Rinse thoroughly in clean water and allow them to dry away from direct sunlight.


Note: The disassembled tub lid, plate and base may also be washed in a dishwasher on the delicate or glassware cycle (top shelf only).

Monthly cleaning


Wipe the exterior of the therapy device and humidifier with a damp cloth and mild detergent.


Peel the flip lid seal from the flip lid and wash it in warm water using a mild detergent.


Check the air filter for holes and blockage by dirt or dust. Replace the air filter if necessary.


Inspect the water tub for wear and deterioration and replace any component that is cracked, cloudy or pitted.


Patients should not use any of the following to clean their humidifiers as these solutions may cause damage and reduce the life of the product:

  • Bleach, chlorine-, alcohol- or ammonia-based solutions
  • Moisturising, antibacterial or glycerine based soaps
  • Water softening and unapproved descaling agents

Tubing & filters

Proper maintenance of components is key to your patient’s sleep apnea treatment journey. Here are our guidelines for replacing device filters and tubing for optimal therapy.


We recommend that you replace your patient’s tubing regularly for maximum comfort. Typically, this replacement should occur after 6 to 12 months of use.


If the environment is particularly humid or dusty, then the disposable filter won’t last for long. We recommend that your patient visually inspects the filter every month to determine whether the filter needs to be replaced. The recommended replacement is every 2 months or before, depending on the filter’s state.

Device & accessory FAQs

My patient is going on holiday and won’t have reliable access to mains electricity. Is there a solution for this?

Are you looking for ways to help patients travel and enjoy an active lifestyle in combination with therapy?

Why is my patient’s therapy device shutting off at night?

There could be a number of reasons for this. The following suggestions should help you to identify and resolve the problem.

My patient is finding it hard to fall asleep when using the therapy device. What solution can I offer?

For patients, getting used to their therapy device is an important stage in the sleep apnea journey.