I can't register my CPAP machine in myAir. What do I do?

can't register my CPAP machine in myAir.

Please check that:

  • Are you are using a wireless/mobile connectivity supported CPAP machine? myAir supports only CPAP machines with built-in wireless technology.
  • The serial and device numbers on the back of your machine match what you entered in myAir.

ResMed Devices are compatible only in the country or region where they are intended to be sold. The devices manufactured for US are different from the devices manufactured for other regions, the built-in mobile communication software/hardware are different. The mobile network connectivity (3G, 4G, which is free for the customer) may not work if you purchase the device from overseas. 

Some products feature regional customisations to comply with local legislation or to
conform to other local conditions. For example, wireless connectivity may not work if the
product is configured for an overseas market.

Please purchase from your local distributor so that you will have the support and service locally, the local distributor can help/assist you on your technical questions, service, repair, usages enquiry, printing of report, etc. Device purchased from overseas may not be compatible with local mobile network.

By the way, you will have 2-year warranty on the device your purchased that locally. ResMed’s devices do not have international warranty.  If you purchased the devices from overseas, you can’t claim warranty in your country.