ResMed Asia Product Support

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ResMed Asia Product Support

Sleep Devices

Sleep Devices

Support for ResMed Devices including AirSense, AirCurve and AirMini range

What are the models available for Lumis and Air 10?

How do you use a CPAP machine?

How do CPAP machines work?

What is the difference between fixed pressure and automatic CPAP machines?

How do I replace the hose for my therapy equipment?

How often should I be cleaning my CPAP equipment (mask, tubing and machine)?

What is an APAP machine?

What is a BiPAP machine?

Troubleshooting CPAP Treatment

How do I change my device's settings? How much will a new device/mask/tube cost? Can you tell me if my insurance will cover? How do I change my device

Can you provide me with the cost of your product?

What is the difference between CPAP, APAP, and Bilevel?

How does the AutoSet algorithm work?

How long will my device run on the RPSII external battery source?

My device is turning on and off unexpectedly, what do I do?

Can the SD Card be used in multiple machines?

Why does my machine still blow air after I stop therapy?

Can I use the SD card from my S9 machine in my new AirSense 10 or AirCurve 10 machine?

AirSense™ 10

Looking after your CPAP gear

What do I do when I get my equipment home for the first night of my CPAP therapy?

Why has my water tub corroded?

What is the material of Airsense 10 water chamber?

What is the air filter for the S9/Air Sense 10?

Is my mask making more noise than it should?

How I can get the data on average pressure applied on myAir or on the device?

What is the impact if the date and time on the device is set incorrectly.

I’m new to CPAP. Which CPAP/Mask should I get?

AirSense™ 10 Setup

What does the smiley face in my machine mean?

Are AirStart™ 10 mask settings the same as AirSense™ 10 and AirCurve™ 10™?

Can the Airsense 10 AutoSet machine be used as a fixed pressure as well as auto pressure?

What differences are there in the remote setting changes between Air 10 devices and S9?

Do AirSense™ 10 devices score CSR differently from the ApneaLink Air?

Are the Air 10 devices Latex free?

Why can't I get my Air 10 model without wireless connectivity? I don't want it!

AirSense™ 10 Therapy Follow-up

What is the antibacterial filter that compatible with AirSense 10:

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AirStart™ 10

Are AirStart™ 10 devices compatible with ResScan™?

What type of tubing is included with AirStart™ 10?

How many days of data is stored on the AirStart™ 10 SD card?

Is the SD Card included with AirStart™ 10 the same as AirSense™ 10?

What are the differences and similarities between the AirStart™ 10 APAP algorithm and the AirSense™ 10 AutoSet algorithm?

Are the AirStart™ 10 dimensions the same as AirSense™ 10 and AirCurve™ 10 devices?

How many days of data is stored on the AirStart™ 10 device?

Does AirStart™ 10 weigh the same as AirSense™ 10 and AirCurve™ 10 devices?

What data is available on AirStart™ 10?

Are all Air10™ accessories compatible with AirStart™?

Are AirStart™ 10 devices compatible with AirView™?

Help me find the user guide for ResMed AirStart™ 10

What is the difference between AirStart 10 and AirSense 10?

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AirMini™

What will happen if the HumidX is used well over 30 days?

How often does the HumidX need to be replaced?

Can I clean the HumidX?

Can I use my AirMini Tube or HumidX with AirSense 10 device?

Why do I feel like I am not getting enough air when using AirMini?

How often should the AirMini tube be cleaned?

There is air expelling out of my AirMini tube. Is my tube leaking?

Will I be able to use the AirMini™ as a full time machine?

When should the patient replace the air filter?

How do I setup my AirMini machine?

Does AirMini have a DC-DC converter available?

Is patients' information secure?

What did I and my patients agree to when setting up the AirMini app?

How does the AirMini motor compare to AirSense10?

How much louder is AirMini compared to an AirSense 10?

Is AirMini noisier than AirSense 10?

How reliable is AirMini compared to an AirSense 10?

Is AirMini therapy performance equivalent to an AirSense 10?

What accessories are available for the AirMini?

Does AirMini have a battery?

Why is the full face mask louder than the other masks?

Why are only some masks compatible with AirMini?

What masks can be used with AirMini?

Why does the LED above the Start/Stop button flash green?

Can the patient use an AirMini when traveling on an airplane?

How does the patient turn Airplane Mode on or off?

Will the AirMini power supply work in other countries?

What is the maximum altitude for the AirMini?

What is the operating temperature range for the AirMini machine?

How much power does the AirMini machine draw?

Will the AirMini machine become dirty quickly?

What if the patient is concerned the AirMini will fall off the nightstand during the night?

Will the patient be at risk if they accidentally cover the air intake while sleeping?

Why is there no user interface?

What therapy mode does the AirMini offer?

Can the patient use the AirMini tube/HumidX with another type of ResMed machine?

Why does the patient complain there is air coming out of their tube?

How often should the air tubing be cleaned?

What if the patient feels they are not getting enough air?

What is ActiveAir?

Why is there no humidification for full face masks?

What should patients do if they do not feel they are getting adequate humidification?

How does the HumidX/HumidX Plus compare with traditional CPAP humidification?

What happens if the HumidX/HumidX Plus gets wet?

Does the HumidX/HumidX Plus have a use by date or shelf life?

How often does the HumidX/HumidX Plus need to be replaced?

Can the HumidX/HumidX Plus be cleaned?

What is HumidX / HumidX Plus?

Why can't the patient open the User guide in the AirMini app?

How much memory will the AirMini app take on a smartphone?

How does the patient remove AirMini data from their smartphone?

Is there an AirMini app for Windows phone?

Can the patient use their smartphone for other things during therapy?

Can the patient use all functions of the AirMini app during therapy?

Can the patient generate a summary data report from the AirMini app?

Where can the patient track their therapy status and progress?

Is the AirMini app compatible with iOS or Android tablets?

How much of the smartphone's battery does the AirMini app consume?

Can the patient use the AirMini and myAir for Air10 app at the same time?

Does the AirMini app work with an AirSense 10 or AirCurve 10 machine?

Does the patient need a smartphone and the app to operate the AirMini?

Why does the AirMini app say the patient didn't use the AirMini when they did?

What is the AirMini app?

How can patients change the comfort settings on the AirMini?

Are there help videos available?

Can the patient order new supplies from the AirMini app?

Can the AirMini App inform the patient when to replace supplies?

Can I run mask fit on AirMini without a smartphone?

Can I start and stop the AirMini from the AirMini app?

Can patient use the AirMini App without syncing their smart device to the cloud?

Can I get data older than 365 days from the AirMini in AirView? What happens if patient hasn’t synced their device in the last year?

Does it use a lot of cellular data to send AirMini data to the cloud?

Does the app need to remain open for data to upload to the cloud?

Is there an indicator to show that data is syncing to the cloud?

How soon after completing therapy will a patient’s AirMini data be available in AirView?

What does the Average Pressure value on the Dashboard mean?

What does "Mask on/off events" mean?

What does "Events per hour" mean?

Can the patient see their leak value?

What does "good mask seal" mean?

What does "Mask seal" mean?

What does "Usage hours" mean?

How does the AirMini app calculate the therapy score?

Can patients view AirMini data prior to the first time connecting a smartphone?

Is there an SD card available for the AirMini machine?

How do multiple sleep sessions affect the patient's daily therapy score?

How does therapy data get from the AirMini to the app?

When does the AirMini transmit data to the AirMini app?

Can data be recovered if I accidentally erased everything?

Will my patient lose data if their smartphone battery runs out or the phone disconnects from AirMini?

Where can the patient view their sleep data?

How do I use the Send Feedback feature?

Why does the Bluetooth LED on the AirMini glow white?

Is an Internet connection required to use the AirMini app?

Is the QR code used after the initial setup?

How close must the smartphone be to the AirMini for the app to work?

Do I need to pair the AirMini again if the app crashes?

How does the AirMini connect to a smartphone?

Can the patient pair their smartphone with other Bluetooth devices while paired with AirMini?

How many smartphones can be paired with an individual AirMini?

How many AirMini machines can be paired to one smartphone?

Will patient therapy be affected if their smartphone battery discharges completely during the night?

How do I unpair a Bluetooth connection on an Android smartphone?

How do I forget a Bluetooth connection on an Apple (iOS) smartphone?

How do I reconnect the AirMini to the smartphone?

Will a Bluetooth connection with AirMini drain the battery on the smartphone?

How secure is the Bluetooth connection?

Is it difficult to connect the AirMini to a smartphone?

Does the patient need the app to use the AirMini?

Do I need Bluetooth to use the app?

How do I pair AirMini to a smartphone?

How to clean the AirMini™?

How do I obtain a compliance report for my therapy using AirMini™?

What accessories are available for the AirMini™?

How do I get the AirMini™?

Does the AirMini™ have a DC-DC converter available?

What therapy mode does the AirMini™ offer?

Does AirMini have a battery?

How does ActiveAir technology enable a smaller CPAP?

How does ActiveAir improve breathing comfort?

Does AirMini™ have a humidifier?

When should I replace my AirMini machine tubing?

What is "The Dashboard" on my AirMini machine?

Can I add humidification to my AirMini machine?

How do I start my therapy on my AirMini machine?

Can I adjust my comfort settings on the AirMini machine?

How to use HumidX & HumidX Plus on AirMini™

AirMini Inspection and Replenishment

How can I connect my AirMini™ machine with the AirMini™ app on my smartphone?

How do I setup my AirMini™ ?

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S9™ / S8™

Obsolescence letter for S9

Is there a DC converter for the S9?

Why do we have an external PSU for S9 Series?

Can I use SDXC cards with S9 devices?

Can I use miniSDHC or microSDHC cards with S9 devices?

Can I use SDHC cards with S9 devices?

Can I use the miniSD or microSD cards with S9?

How much storage does the S9 deice use on the SD card?

Which SD cards can be used with S9 devices?

Where should O2 be added? At the mask, near the device?

Is adding O2 safe?

How do I get Oximetry with the S9? What parts do I need to Order?

Does ResMed offer a 9ft tube for the S9?

Where can I get an S9 Clinical manual? Are they included with the device?

If the SD card is not in the S9, is it possible afterwards to retrieve the statistics/summary data from the machine with a SD card?

Is the S9 filter cleanable

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Product Tips & Queries

Can I use ResMed Power Station II for Air 10, Seller, Astral, etc

How to tell if my CPAP pressure needs adjusting?

How often should you replace your CPAP machine?

How to change the pressure on a ResMed CPAP machine?

How quickly will I feel the effects of CPAP therapy?

Is the CPAP machine noisy?

How do I get a CPAP machine?

How to get a CPAP machine without a sleep study?

How could I know that device have a built-in CAM PCB?

The date on my device is incorrect. How do I fix it?

Can I take my machine on airplanes? What documents are required while traveling with CPAP devices? Where can I get a printed copy of the ResMed FAA compliance letter?

What type of battery is required while traveling? Is there a battery that is approved for my CPAP device when camping?

Why isn't my device functioning as expected? My device is not working. What can I do?

My machine is displaying a ClimateLine fault error message. Now what?

How does the machine know to adjust pressure in AutoSet mode?

How fast does AutoSet evaluate and respond to changes?

How does AutoSet handle hypopnea events?

I've heard that APAP modes work only for people on low to moderate pressures. Is this true?

What are the benefits of using ResMed’s AutoSet (APAP) machines?

Why is my data not visible in MyAir?

What is the price of the device?

Why must the ResMed supplied SD cards be used?

Does Resmed recommend using an anti-backflow device for oxygen use with a pap unit? I’ve seen it done both with and w/o for years but wondered what Resmed suggests.

Can you customize what data a patient sees on the LCD screen; can you remove AHI?

Do we register detailed data on the machine?

Is it possible to do remote settings changes for patients who are not being monitored remotely?

Which criteria is used for the apnea scoring in the for Her device?

The floor pressure in the for Her algorithm is set after 5 apneas – what is the time limit? When is this reset?

I am getting a burning rubber smell from my device and/or tube.

What is the noise difference between S9 & Air devices?

Where can I find the Serial Number and Device Number of the machine?

What temperature does the warm-up feature heat up to and how long does it take to reach?

Can you use an extension cord or a surge protector with the device?

Can the CPAP device be recycled?

I have stopped therapy but the device is still blowing air.

I am getting a dry or blocked nose.

What is ResMeds recommended practice for cleaning or sterilizing the device between patients?

The "No wireless connection" icon is displayed on the device.

What do the icons on my Device display mean?

How many hours should I use my therapy device for each day?

What is "Air Solutions" and how is it different from S9?

How does wireless work in the Air Series products?

What does the "Faulty Device" message mean?

What is the Device Number (DN)

How does Airplane (Flight) Mode work?

Does the S9 power supply work on the Air devices?

How can I tell if the device is in Airplane (flight) mode.

Why is my data not visable in Airview

Can you clean the filter?

why CDMA/GSM instead of Bluetooth or Wi-fi?

What is the battery recommendation & do we need to turn off humidification for Air Series products?

Why cant I get the new product without Wireless at a cheaper price?

Whats different about "For Her"?

What is the price of your products?

Is bisphenol A (BPA) used in the manufacture of ResMed machines and other equipment? Is it safe?

How do I fix a noisy sleep apnea machine?

Are CPAP machines loud?

Which ResMed CPAP machine is best for me?

When should I start feeling better after beginning my CPAP therapy?

When I get up to use the toilet, should I turn my machine off or leave it running?

My pressure feels lower than it used to. Why?

Why does my machine keep blowing air after I turn it off?

How do I enable SmartStart?

How do I change my CPAP machine settings?

How do I connect my machine to the internet?

My CPAP machine displayed an error message. What should I do?

How often should I change my filter?

Where can I find my pressure and other machine settings?

Should I be cleaning my CPAP machine?

How does the Ramp feature work?

What is AutoRamp™ with sleep onset detection?

What is expiratory pressure relief (EPR™)?

Why is there a device specifically for women?

My mouth is very dry and uncomfortable after therapy

The air pressure seems too low

I have stopped therapy, but my device is still blowing air.

The air pressure seems too high

How soon after starting treatment will I notice an improvement?

Living with CPAP: 7 tips for a better experience

What happens if the tub runs out of water?

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