Technical Service

Troubleshooting on AirSense 10, AirStart, AirCurve, Lumis

• I have stopped therapy, but the device is still blowing air
• My therapy data has not been sent to my care provider
• The following message is displayed on the device: "System fault, refer to user guide, Error 017 Description: EEPROM data error"
• My humidifier is leaking
• SmartStart is enabled, but the device does not automatically stop when the patient removes their mask
• SmartStart is enabled, but the device does not automatically start when the patient breathes into their mask
• Air is leaking from around the mask
• No display on the device
• My screen is black
• The air pressure in my mask seems too low (it feels like I am not getting enough air)
• The air pressure in my mask seems too high (it feels like I am getting too much air)
• My mouth is very dry and uncomfortable
• I’m getting droplets of water on my nose, in the mask and air tubing
• I am getting a dry or blocked nose
• Air is leaking from around my mask
• The following message is displayed on the device: "Tubing blocked, check your tubing"
• The following message is displayed on the device: "System fault, refer to user guide, Error 020 Description: Flow sensor CRC error"
• The following message is displayed on the device: "System fault, refer to user guide, Error 019 Description: Motor ESD"
• The following message is displayed on the device: "System fault, refer to user guide, Error 018 Description: Calibration data error"
• The following message is displayed on the device: "System fault, refer to user guide, Error 013 Description: Pressure sensor drift"
• The following message is displayed on the device: "System fault, refer to user guide, Error 006 Description: Motor stall (software)"
• The following message is displayed on the device: "System fault, refer to user guide, Error 005 Description: Motor supply over-voltage"
• The following message is displayed on the device: "System fault, refer to user guide, Error 003 Description: Mask over pressure (severe)"
• The following message is displayed on the device: "System fault, refer to user guide, Error 002 Description: Mask over pressure (mild)"
• The following message is displayed on the device: "System fault, refer to user guide, Error 001 Description: Motor has stalled (hardware)"
• The following message is displayed on the device: "SD card error, remove your card and press Start to begin therapy"
• The following message is displayed on the device: "System fault, refer to user guide, Error 004 Description: Main PCB over temperature"
• The following message is displayed on the device: "System fault, refer to user guide, Error 012 Description: No flow data"
• The following message is displayed on the device: "System fault, refer to user guide, Error 011 Description: Flow sensor stuck high"
• The following message is displayed on the device: "System fault, refer to user guide, Error 010 Description: Flow sensor stuck low"
• The following message is displayed on the device: "System fault, refer to user guide, Error 009 Description: Motor H bridge failure"
• The following message is displayed on the device: "System fault, refer to user guide, Error 008 Description: Motor sticky"
• The following message is displayed on the device: "System fault, refer to user guide, Error 007 Description: Motor hardware out of bounds"
• The following message is displayed on the device: "Read-only SD card, remove, unlock and re-insert Your card"
• The following message is displayed on the device: “Date and time cannot be set in the past"
• The following message is displayed on the device: “High leak detected, connect your tubing”
• The following message is displayed on the device: "High leak is detected, Connect your water tub or side cover"

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