1. ResMed Asia Product Support
  2. Technical Service
  3. Troubleshooting on AirSense 10, AirStart, AirCurve, Lumis

My therapy data has not been sent to my care provider

AirSense 10, AirStart, AirCurve, Lumis

Possible Cause:
  • Wireless coverage may be poor.
  • The No wireless connection icon is displayed on the top right of the screen. No wireless network available.
  • Make sure that the device is placed where there is coverage (ie, on your bedside table, not in a drawer or on the floor). The Wireless signal strength icon indicates good coverage when all bars are displayed and poor coverage when fewer bars are displayed.
  • If the above does not work, send the SD card to your care provider. The SD card also contains your therapy data.