myAir, I can't register my device
- Please verify that you have an AirSense™ 10 or AirCurve™ 10 device. Check that you entered your Serial Number and Device Number correctly.
- Please check that are you are using a wireless/mobile connectivity supported CPAP machine? myAir currently supports AirSense 10 or AirCurve 10 machines with built-in wireless technology, where a supported wireless network is available.
- Another point to note, ResMed Devices are compatible only in the country or region where they are intended to be sold. The devices manufactured for US are different from the devices manufactured for other regions, the built-in mobile communication software/hardware are different. The mobile network connectivity (3G, 4G, which is free for the customer) may not work if you purchase the device from overseas.
- Some products feature regional customisations to comply with local legislation or to
conform to other local conditions. For example, wireless connectivity may not work if the product is configured for an overseas market.
Please purchase from your local distributor so that you will have the support and service locally, the local distributor can help/assist you on your technical questions, service, repair, usages enquiry, printing of report, etc. Device purchased from overseas may not be compatible with local mobile network.
By the way, you will have 2-year warranty on the device your purchased that locally. ResMed’s devices do not have international warranty. If you purchased the devices from overseas, you can’t claim warranty in your country.